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Date: 10/14/2008
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Customer Service Training & Assessment
Performance Improvement At The Speed Of Thought
Customized Customer Service Training
Customer Service Audits
Proper Shopper Program
Customer Surveys
Customer Newsletters
Customer service is truly the lifeblood of your business. Done well, the company prospers. Done poorly, the company suffers. The difference between providing excellent and poor service often is a matter of focus and training. You provide the focus; we’ll provide the training and ongoing support.
The concepts and time-proven practices that make outstanding customer service come alive to participants in our training seminars. These highly interactive, practical sessions allow participants to hear and deliver good customer service. You will be able to tell the difference in your organization right away. More importantly, your customers will be able to tell the difference.
Our Proper Shopper program, customer service audits, customer surveys and newsletters are additional ways to measure and improve your customer service.
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Customized Customer Service Training
PGPI provides a wide variety of customer service training that will help your organization deliver the “thrill” you want for your customers. Why be just average when you can excel?
Our training is customized for your specific needs and covers everything from customer service basics to advanced recovery techniques.
For a partial listing of basic customer service training offerings, see the Better Customer Service Training section.
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Customer Service Audits
Smart professionals focus their attention on areas of their business where they can get the most return. PGPI can audit your customer service processes and provide you with an objective review of both your strengths and where you may wish to focus your improvement efforts.
Our audits are objective and provide you with proposed “next steps” to help you make your customer service audits even better.
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Proper Shopper Program
How would you like to know how your customer service is delivered when you aren’t around? Our Proper Shopper program will provide you with objective, real time information about how your customer service efforts are perceived.
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Level of Service Assessment
A reputation for outstanding customer service means more profit! Many organizations want to provide outstanding service but lack the objective information needed to find and eradicate weaknesses.
PGPI will do workplace observations, customer interviews and surveys, reviews of customer comments, employee roundtables, “proper shopper” visits and a wide variety of other activities to determine the status of your existing customer service systems.
Next, we will develop and implement an improvement plan that will help you achieve measurable improvement. No matter what the plan calls for - employee coaching, developing service standards, classroom learning programs for frontline service providers and supervisors, implementing an appraisal system, facilitating upward feedback, etc. – PGPI’s knowledgeable associates will be with you every step along the way.
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Customer Surveys
Why not find out what your customers really think and how they feel about your business. Find out what you are doing well and where you can improve before you find out the hard way. Just the act of asking customers for feedback on your performance often improves the value of your brand with them.
Get objective, measurable feedback you can use to grow your business with PGPI’s Customer Surveys.
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Customer Newsletters
Keep your name in front of your customers and deliver timely, value-added content that will help them further recognize the value your organization provides. Good customer communication programs will help you retain existing companies, cross-sell your existing products and develop new clients.
Solutions Cost Less Than Problems.
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